If you're encountering issues with your microphone not working in the Android NoteGoat app, follow these steps to ensure that microphone access is properly configured:
Step 1: Check Microphone Hardware
Before troubleshooting within the app, make sure your device's microphone hardware is working correctly. Test it with other apps or voice recording functions to ensure it's functioning as expected.
Step 2: Check Android App Permissions
Open the "Settings" app on your Android device.
Scroll down and select "Apps" or "Apps & notifications," depending on your device's version of Android.
Find the NoteGoat app.
Tap on "Permissions."
Ensure that the toggle switch next to "Microphone" is turned on for NoteGoat. This grants the app permission to access your device's microphone.
Step 3: Restart the App
Close the NoteGoat app completely by tapping the "Recent apps" button and swiping the preview away.
Reopen NoteGoat and test the microphone functionality.
Step 4: Update Android
Make sure you're using the latest version of Android. Go to "Settings" > "System" > "Software Update" to check for and install any available updates.
Step 5: Update the NoteGoat App
Update NoteGoat from the Google Play Store. Updates might contain fixes for compatibility issues, including microphone problems.
Contact our help desk for further assistance.